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Turn your WhatsApp
Conversations into Salesforce Contact

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Add Value to Salesforce with WhatsApp Communication

  • Connecting WhatsApp with Salesforce can Enhance Customer Interaction and Streamline Communication Processes
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15%

boost in repeat purchases, NGopaldaas Jewellery’s Real-time assistance increases CSAT by 10%, leading to boost in repeat purchases.

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Capture Leads from WhatsApp to Salesforce

  • Synchronize WhatsApp Contact to Salesforce Prospect with a Comprehensive view of Customer Communication History.
  • One Click Lead/Contact Creation from WhatsApp Chat to Salesforce
  • Auto WhatsApp lead distribution to team members
20%

increasing overall sales, Maverik RealEstate’s Quick responses to inquiries improve lead conversion rates by 25%

Centralized in a Shared Inbox view Within Salesforce, making it easier for teams to Respond Customer Inquiries.

  • Real-time chat conversation view with 360 degree view of records for users to quickly access Salesforce data
  • Manage Salesforce data according to conversations
  • Transfer chat conversations from one agent to another
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Automated Broadcast Campaigns to Salesforce Records

  • Create and send WhatsApp conversions to many records at one time
  • Send Rich media and interactive messages
  • Detail analytics of messages conversations under Salesforce WhatsApp analytics
30%

Rise in contract renewals, The Hindu’s WhatsApp collaboration with CRM increased client satisfaction by 15%.

Track your Team’s Progress

  • Message Statistics - Track & verify the number of messages sent over time
  • User Engagement - Track user interactions and engagement
  • Campaign Performance - Monitor WhatsApp conversions and sales
  • Send vs Open Rate - Track campaign performance by # of message sent vs open
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15%

increase in customer retention, SIHL’s Real-time notifications enhance customer trust.

Simplified Pricing

One Time Setup Fees
+
$5/User/Month (Min. Users order : 5)
+
Meta Conversation Pricing
  • Send unlimited messages bound to Facebook pricing per message
  • Price valid for ONLY one Salesforce Organization
  • Free Support

Testimonials

Integrating WhatsApp Business API with Salesforce has been a game changer for customer engagement strategy in our jewellery business. Since we implemented the integration, our customer satisfaction (CSAT) rate has increased by 10%!

DS

Mr. Darshan Shah

Director, GopalDas Jewellers, UAE review

Our travel agency customer used to struggle with client follow-ups. After integrating WhatsApp Business with Salesforce, we can send itinerary updates and travel reminders directly to clients. This personal touch has led to a 15% increase in positive feedback!"

BL

Mr. Bruno Leão

Director, FlowPro, Brazil review

Implementing the WhatsApp Business API with Salesforce has been a significant boost for our RealEstate agency. Client engagement has skyrocketed, with a 25% increase in response rates to our campaign updates.

VM

Mr. Vansh Mehra

Director, Maverick Realty, UAE review

Frequently Asked Questions

  • What is Salesforce WhatsApp Integration?

    Salesforce WhatsApp Integration connects your Salesforce with WhatsApp, Improving communication with your customers directly from inside the Salesforce platform. This integration facilitates messaging, automated workflows, and enhances customer interactions by using WhatsApp's popular messaging service.

  • What are the key benefits of integrating WhatsApp with Salesforce?

    - Reach customers on their preferred messaging platform.
    - Manage and track conversations within Salesforce.
    - Automate messaging processes and responses.
    - Track and analyze message performance and customer interactions.
    - Consolidate all communication channels in one platform.

  • How do I set up WhatsApp Integration with Salesforce?

    Obtain WhatsApp Business Account: Ensure you have a WhatsApp Business Account.
    Choose an Integration Solution: Use Salesforce WhatsApp Package offered by Variance Team.
    Configure Integration: With the help of Variance Team Set up WhatsApp Integration solutions.
    Install and Configure: Follow setup instructions from the integration tool to connect WhatsApp with Salesforce.
    Test the Integration: Verify that messages are sent and received correctly.

  • What are the prerequisites for setting up the integration?

    A Salesforce account with appropriate permissions.
    A Verified WhatsApp Business Account

  • Can I use Salesforce’s native tools for WhatsApp integration?

    Salesforce does not offer native WhatsApp integration out of the box. You will need to use a third-party app from the Salesforce AppExchange or a custom-built solution to integrate WhatsApp with Salesforce.

  • How much does it cost ?

    $5/User/Month (Min. Users order : 5) + Meta Conversation Pricing
    - Send unlimited messages bound to Facebook pricing per messages>
    - Price valid for ONLY one Salesforce Org.
    - Free Support.

  • How secure is the Salesforce WhatsApp Integration?

    Security is a top priority. Integration solutions follow best practices, including encryption and secure authentication. Always ensure you use reputable third-party providers and follow Salesforce’s security guidelines.

  • Is it possible to integrate WhatsApp with Salesforce Sales Cloud?

    Yes, WhatsApp can be integrated with Salesforce Sales Cloud to enhance customer conversation. The integration allows agents to communicate with customers via WhatsApp, track conversations, and convert chat to lead directly from the Sales Cloud console.

  • Is it possible to integrate WhatsApp with Salesforce Service Cloud?

    Yes, WhatsApp can be integrated with Salesforce Service Cloud to enhance customer support interactions. The integration allows agents to communicate with customers via WhatsApp, track conversations, and provide support directly from the Service Cloud console.

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