Pioneer in Offering CRM Solutions since 2010...
Pioneer in Offering CRM Solutions since 2010...
Talia Travel & Tourism is a Dubai-based leading Travel company offering Travel services to customers across the UAE region mainly Dubai and Abu Dhabi. The company offers various tour packages to customers mainly from mainland China and Hong Kong. With the wide variety of tour packages, they are looking for a robust CRM system to manage customers and their inquiries.
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Learn MoreTalia Travel & Tourism needed help mainly with tour, hotel, flight, local side scene, and cruise booking through the system so they could access all information easily and send real-time information to customers. The company is also looking for a portal for customers to view their tour information, invoices, and payments. Additionally, they sought to improve response times and maintain consistent communication with their clients.
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Learn MoreTo mitigate this Talia Travel & Tourism contacted the Variance team to implement a CRM system. Variance helps Talia to overcome several difficulties resulting in remarkable changes in the business operations through the CRM system with some of the important features.
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Booking is the heart of the travel CRM system to convert customer inquiries into a robust booking system. It covers all kinds of booking related to travel industries with an auto notification feature to notify customers of various events of booking related to tours, hotels, flights, cruises, and local tours.
For easy organisation and access, The company’s travel CRM aggregated all contacts on WhatsApp into one interface.
The CRM had advanced filtering options where the company could sort its contacts by such factors as location, interaction history, and customer status.
Travel CRM enabled agencies to quickly identify people and send timely messages, improving communication efficiency.
Centralising customer communication on one platform streamlined workflow and supported efficient operations.
The scalable support system of the CRM adapted to the agency’s growth, ensuring continuous high-quality service.
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Centralised contact management enhanced customer interactions and made relevant data more accessible.
Advanced filters allowed the agency to target specific client categories, resulting in more effective communications.
Seamless handling of multiple conversations improved response times, leading to higher customer satisfaction and trust.
Streamlined workflow and centralised communication platforms enabled the team to manage more inquiries without compromising quality.
A computerised system for record-keeping and communications has improved the quality of customer support.
The scalable maintenance system maintained high service standards despite the growing volume of business.
Implementation of Talia Travel & Tourism’s Travel CRM enhanced their operations, increased their customer care, and raised their revenues. This all-inclusive software program enabled better monitoring of contacts as well as letters, which facilitated superlative assistance to customers who would now stick with them.
Sr. Operation Manager
customised software development to manage customer relations for travel agents to simplify booking and provide maximal productivity for your agency. This will enable you as a travel agent to handle information about clients, keep track of interactions with them, and automate repetitive tasks
Thanks to the automated booking processes, client information management, and real-time updates which are presented by our CRM system for travel agents, much of manual employees’ work is being minimised hence increased operational efficiency and fast response time help reduce errors also boost high-level of customer satisfaction
Key Features: • Automated booking and reservation management • Client data and history tracking • Integrated communication tools • Task and workflow automation • Reporting and analytics • Customizable dashboards and alerts.
Yes Our CRM system is highly flexible so that you can adjust it to specific workflows coming from your agencies’, Your way how You manage clients – is unique plus required reports will be showing up.
Variance InfoTech Pvt Ltd.
608/609, 6th floor - Abhishree Adroit,
Vastrapur, Ahmedabad, 380015, India
Phone : +91-7016851729
Email : info@varianceinfotech.in
Variance InfoTech LLC
30 N Gould St. Sheridan,
WY 82801 USA
Phone : +16305340223
Email : info@varianceinfotech.in
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