SalesForce Customer Portal Implementation for Airline Company

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Problems

A leading Airline company having their customer portal built on older technologies and using that customer will interact with their Flight, PNR status, Flight status, Flight booking, lounge status, sometime customer portal which was built on Legacy technology wasn’t working correctly when integrated with SalesForce.

Customers already use marketing cloud and sales cloud and want to migrate their customer portal into Salesforce because of buggy integration with Legacy application.

Industry

Airlines

Project

SalesForce Customer Portal Implementation for Airline Company

Region

Canada

Key Functionality

Configuration of the community portal for customer portal.

Create a few common components for the Header, footer and menu bar.

Add custom design into the custom community portal.

Build Lightning component pages and append it on the customer portal community area using community builder.

SalesForce / Integration Tools used

  • Salesforce Marketing Cloud
  • SalesForce Sales Cloud
  • SalesForce Customer portal

Team Involvement

  • Jr. SalesForce Developer
  • Sr. SF Developer
  • SalesForce Architect

Benefits

After building a customer community portal inside SalesForce, customers have everything into one system so it will reduce cost to manage multiple systems for the same purpose.

Solution

Being a Salesforce Expert, we first analyze and interact with the client’s customer portal use cases and process and based on that we provide them a solution of creating a custom community portal for the same, so their customer can login into it and easily get their status of booking and all.

Project Screens

Project Timeline

Mar-2020

Mar - 2020

1 Week

Requirement, Gathering, & Analysis

Mar - 2020

Mar - 2020

2 Week

Scope Documentation & Agreement

April-2020

April-2020

3 Week

Phase-1 Development

May-2020

May-2020

2 Week

Phase-2 Development

June-2020

June-2020

1 Week

SandBox Testing & Deployment

July-2020

July-2020

2 Week

UAT & Deployment on Production

Useful Resources

  • Blog

  • Videos

  • Case Study

Trusted Customers

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