How It Works?

Sales Agent Operation Flow


Service Agent Operation Flow

360 Degree View Of Callcenter CRM

Feature HighLights

Call Campaigns/ Auto-Dial

Click-to-Dial

Call Recording

Call Transcription

Add Notes During Call

Voicemail Drop

Local Outbound Caller ID

Live Call Monitoring

Caller Context

Call Transfers & Forwarding

Call Scripts

Call Reminders

Call Logging

Call Analytics & Report

Inbound/Outbound SMS

Notifications

CRM Integration

Integrated CRM Features

  • Auto-Display customer information on call
  • Agent script Management
  • Call Disposition Synchronization
  • CallBack Integrated with CRM Calendar
  • Customer 360 view from agent
  • On Call Send SMS/Email

What Do We Offer?

  • Theme based Call-center CRM solution
    • Select available theme for your Contact Center or Call Center CRM solutions.
  • Complete Installation and Configuration of CRM with PBX
    • CRMTiger team will install CRM and PBX system on your Cloud server with configuration
  • Training
    • The Expert CRMTiger team will train the customer's team mainly Agents and Administrators on how to use Call Center CRM to get the best output for their business.

Technology Selection

CRM Software

vTiger CE
(Latest Version)

PBX(Dialer) Software

VICIDial or
FreepBX

Pricing

CallCenter CRM pricing rely on selection of following features,

  • Themes
  • CRM Features
  • PBX Features
  • Dialer Features
  • Agent Interface modification requirement

Trusted Customers

Contact Us About

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what happens next?

  • Our sales manager reaches you out within a few days after analyzing your business requirements
  • Meanwhile, we sign an NDA to ensure the highest privacy level
  • Our pre-sale manager presents project estimates and approximate timeline

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